プライバシーポリシー

We collect several types of information to provide and improve our services:

• Identity and contact detailsName, email address, phone or WhatsApp number, country of residence, and, where relevant, nationality or passport details required for bookings, flight details, or park/harbor permits.
• Booking and trip detailsTravel dates, number of guests, cabin or yacht preferences, special requests, dive or snorkeling experience, dietary requirements, and other information needed to plan and operate your trip safely and smoothly.
• Messages and communicationsThe content of messages you send us via website forms, email, telephone, WhatsApp, live chat, or social media, and our replies.
• Payment and billing informationInformation needed to process deposits and payments (such as transaction references, bank details, partial card information) which is typically handled through secure payment processors or bank transfer; we do not store full card numbers on our servers.
• Technical and usage dataIP address, browser type, device, pages viewed, and how you reached us, including cookies and similar technologies.

We use your personal data only as necessary for the following purposes:

• To respond to your enquiries, provide quotes, and advise you on suitable yachts, trips, and packages.
• To arrange, confirm, and manage your bookings, including cruises, private charters, transfers, and related land arrangements.
• To send booking confirmations, itineraries, pre-departure information, and other service-related messages.
• To process payments, manage invoicing, and prevent fraud or misuse of our services.
• To comply with legal, regulatory, tax, immigration, and national park requirements (for example, manifest and permit regulations in Komodo National Park and Raja Ampat).
• To improve our website, services, and customer experience via analytics, feedback, and service quality monitoring.

Where required by law, we rely on your consent, the performance of a contract with you, compliance with legal obligations, or our legitimate business interests as the legal basis for processing your data.

A large part of our customer service happens over WhatsApp. When you message our business number, your messages are delivered through the WhatsApp Business Platform operated by Meta Platforms, Inc. and are processed on our behalf by our customer-messaging provider respond.io so that our team can respond quickly and keep a record of your enquiry.

Your use of WhatsApp is also subject to WhatsApp's and Meta's own privacy policies. We only use WhatsApp to communicate with you about your enquiry, booking, and our services.

We do not sell your personal information. We only share it as necessary with:

• Our team members who handle your enquiry and booking;
• Technology and messaging providers who operate our systems, including the WhatsApp Business Platform (Meta) and respond.io;
• Service providers required to deliver your trip, such as boat operators, crew, hotels, drivers, guides, insurers, and payment processors;
• Authorities where required by law, or to protect our legal rights and the safety of guests.

We advertise our services through platforms such as Meta (Facebook and Instagram) and Google. Our website may use cookies, pixels, and similar technologies to remember your preferences, measure website traffic, and understand the performance of our advertising.

You can disable or delete cookies in your browser settings, but some website features may then work less smoothly.

We keep your personal data only for as long as necessary for the purposes set out in this Privacy Policy:

• Booking and trip records are generally retained for the period required by tax and accounting laws, and for the time needed to manage any claims or legal obligations.
• Communications with you and customer service records are retained for a reasonable period to help us manage enquiries, repeat guests, and service quality.
• Marketing data is retained until you withdraw your consent or object to receiving marketing from us, after which we will keep limited information to record your preference.
• Technical and analytics data is retained for shorter periods, unless needed to improve security or comply with legal obligations.

Our website uses cookies, pixels, and similar technologies:

• Essential cookies to enable core site functionality and secure areas of the site.
• Preference cookies to remember your settings and improve your browsing experience.
• Analytics cookies (for example, Google Analytics) to understand how visitors use our website and to improve performance.
• Advertising and measurement technologies from platforms such as Google and Meta (Facebook, Instagram) to measure campaign performance and, where applicable, deliver relevant ads.

You can manage or disable cookies in your browser settings. If you disable certain cookies, parts of our website may not function properly or the user experience may be reduced.

Depending on where you live, you may have some or all of the following rights with respect to your personal data:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to data portability (to receive your data in a structured, commonly used, machine-readable format).
• The right to withdraw consent at any time where processing is based on consent.

We may ask you to verify your identity before responding to your request. Residents of the EEA, UK, and some other jurisdictions also have the right to lodge a complaint with their local data protection authority if they are not satisfied with how we handle their personal data.

We may update this Privacy Policy from time to time.

When we do, we will post the updated version on this page and update the "Last updated" date above; in some cases, we may also notify you by email or by a notice on our website.

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

• Email: [email protected]
• Operational office (Indonesia): PT. Komodo Bahari Nusantara, Jl. Pemuda I No.1, Denpasar, Bali, Indonesia
• Corporate headquarters (Hong Kong): Juara Holding Group Limited, Unit B, 11/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong SAR

Please include "Privacy request – Komodo Luxury" in the subject line and specify the nature of your request.