Neptune Cruise Phinisi

• Sunblock
• Sunglasses
• Beach hat
• Snacks & Supplements
• Spare Clothes
• Swimsuit
• Hiking sandals
• Power bank (for personal use when in the islands)
• Personal medicine
• Toiletries
• Wet wipes
• Dry bag
• Telkomsel SIM card
• Additional Cash

Availability Confirmation

Please confirm availability in advance.

Fill Out the Registration Form

Complete the registration form with all required details.

Private Trip Reservation Form

Please kindly fill out the form below (for one person only):

1. Name:
2. Email:
3. Total Passengers:
4. Name of Boat:
5. Date of Travel:
6. Type of Trip: (Leisure/ Diving / Combine)
7. Destination: Labuan Bajo

Down Payment Requirement

Booking can only be made with a down payment.

Payment Process

Payment is made in the following steps:

• A 50% deposit is required to secure the trip.
• The deposit is non-refundable in the event of participant cancellation at any time.
• The remaining payment must be made no later than 30 days before the trip.
• The full payment must be made if the trip is less than 30 days away.

Payment Details

Your reservation will be followed up by our Customer Relations team

Payment Confirmation

Confirm the payment through WhatsApp at +62 811-3823-875 Komodo Luxury by sending the receipt of the payment.

Documentation Consent

KomodoLuxury provides documentation during the trip. Each participant agrees to be recorded and photographed, and Komodo Luxury reserves the right to use the footage for promotional purposes.

Agreement to Terms

By registering, participants agree to the terms and conditions of the trip.

Labuan Bajo Flight Information

Jakarta (CGK) - Labuan Bajo (LBJ)

Direct Flights:

• Garuda Indonesia
• Air Asia
• Citilink
• Batik Air

1 Transit:

• Garuda Indonesia
• Air Asia
• Batik Air
• Super Air Jet

2 Transits:

• Nam Air
• Pelita Air
• Air Asia

Surabaya (SUB) - Labuan Bajo (LBJ)

Direct Flights:

• Batik Air
• Super Air Jet

1 Transit:

• Batik Air
• Lion Air
• Super Air Jet

2 Transits:

• Lion Air
• Wings Air

Bali (DPS) - Labuan Bajo (LBJ)

Direct Flights:

• Garuda Indonesia
• Air Asia
• Batik Air

Hotel Recommendation

• Ayana Komodo
• Plataran Komodo Resort
• Local Collection
• Sudamala Resort Labuan Bajo
• La Prima Hotel
• Ta'Akana Resort
• Bintang Flores
• Sylvia Resort
• Seaesta Hotel
• The Jayakarta
• Mohini Komodo Resort
• La Cecile
• Bajo Escape

Payment & Billing Policy

1. Pricing Terms

• Rates apply to the year in which they are issued and are subject to change annually.
• Price adjustments may occur due to factors such as fuel costs, additional routes or activities, government regulations, or other conditions beyond the control of Komodo Luxury.

2. Booking and Payment Schedule

• A 50% down payment is required to secure a booking.
• Full payment must be made no later than 30 days prior to the departure date.
• For bookings made one year in advance, a 30% deposit is required to confirm the charter. An additional 20% of the deposit must be paid 120 days before the trip, with the remaining balance (full payment) due 30 days before departure.
• Kindly note that the terms and conditions of the respective vessel will apply to certain vessels.

3. Child Policy

• Children aged 3 years and above will be charged the full rate.

4. Bank Charges

• All bank charges related to payments must be borne by the sender.
• The total payment amount received by us must exactly match the amount specified on the invoice. Any discrepancies due to bank charges or transfer fees will be the responsibility of the client.
• Neither Komodo Luxury nor the tour operator will be held accountable for additional bank charges incurred during transfers, deposits, or balance payments.

Cancellation Policy

1. General Cancellation Terms

• For cancellations made 30 days, less or more before the departure date, 100% of the total payment will be forfeited and is non-refundable.

2. Cancellation Fee Conditions

• After Registration: The deposit is forfeited and non-refundable.
• If a participant cancels, payments cannot be refunded, rescheduled, or transferred to another trip. However, participants may nominate a replacement person to take their place.

3. Force Majeure

• In cases of force majeure—such as natural disasters, adverse weather conditions, civil unrest, disease outbreaks, government regulations, Flight cancellation, or other uncontrollable events—the trip may be changed or canceled without a refund.
• Komodo Luxury is not responsible for any losses or inconveniences caused by such events.
• Force majeure refers to unforeseen circumstances beyond human control that prevent the trip from proceeding as planned.

4. Late Arrival

• Participants of private trips are advised that any delays impacting the itinerary or schedule will result in adjustments to the itinerary based on the available time. The vessel cannot be held responsible for or accommodate extensions to the allocated trip duration.

Responsibility

1. Liability

KomodoLuxury is not responsible for and cannot be held liable for changes or cancellations caused by:

• Tight travel schedules.
• Damage, loss, or delays of baggage by airlines, hotels, or other transportation providers.

KomodoLuxury is also not liable for:

• Damage or loss of participants' personal belongings during the trip.
• Changes or reductions in the itinerary due to force majeure (uncontrollable events such as natural disasters, adverse weather, or government restrictions).

2. Participant Responsibility

• Participants are responsible for any loss or damage to trip facilities, such as life jackets, snorkels, and masks. Damaged or lost items will be charged at their full replacement value.
• All participants are required to follow the tour leader's instructions throughout the trip. Unilateral decisions or actions that deviate from the agreed itinerary or instructions are not permitted without prior approval from boat management.

3. Prohibited Behavior

• The use of illegal drugs or any actions causing disturbances or inconvenience to other participants during the trip will result in the immediate removal of the individual from the group.
• In such cases, no refunds will be provided for any payments made.